Floorsmith Inc. Privacy Policy

Last Updated: September 24, 2024

Floorsmith Inc. ("we," "us," "our") is committed to protecting your privacy and ensuring transparency in how we collect, use, and share information. This Privacy Policy explains how we handle your personal information when you interact with us, whether through our website, mobile applications, products, services, or communications, including SMS messaging.

By using our services or providing us with your personal information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of personal information to provide and improve our services. This information may be provided directly by you or automatically through your interaction with our services.

a. Information You Provide Directly

  • Contact Information: When you contact us or sign up for our services, we collect information such as your name, phone number, email address, and postal address.

  • Account Information: When you create an account, we may ask for additional information such as your username, password, and preferences.

  • SMS Communications: If you opt-in to receive SMS messages from us, we may collect your phone number and any content you send to us via SMS.

b. Information Collected Automatically

  • Device and Usage Information: We collect information about the device you use to access our website, apps, and services, including your IP address, browser type, operating system, and usage data (e.g., pages visited, time spent on our site).

  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to personalize your experience, analyze website performance, and improve our services.

2. How We Use Your Information

We use the information we collect to:

  • Provide and improve our products and services.

  • Communicate with you, including responding to inquiries and sending you relevant updates or offers.

  • Process your transactions, such as purchases, returns, and delivery requests.

  • Personalize your experience by showing you relevant content or recommendations based on your preferences.

  • Monitor the performance and usage of our services to improve functionality and security.

  • Comply with legal obligations and enforce our terms and policies.

3. SMS Communications

Floorsmith Inc. may send you SMS messages if you have opted in to receive them. These messages may include order updates, promotional offers, or service-related notifications.

We Do Not Share SMS Content Without Your Consent.
We understand the sensitive nature of SMS communications. Floorsmith Inc. does not share the content of your SMS messages with third parties for marketing, advertising, or any other purposes without your explicit consent, unless we are required by law to do so.

We may store the contents of SMS communications for record-keeping or service delivery purposes (e.g., for troubleshooting a service issue or responding to an inquiry), but these contents are kept confidential and secure. Any SMS messages you receive will only be related to your interaction with Floorsmith Inc., and you can opt out of receiving such messages at any time by replying "STOP" to the SMS.

4. Sharing Your Information

Floorsmith Inc. does not sell, rent, or share your personal information, including SMS contents, with third parties except in the following circumstances:

a. Service Providers

We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, customer support, or marketing analytics. These service providers are only given access to the information necessary to perform their services and are contractually obligated to protect your information.

b. Legal Compliance and Security

We may disclose your information if required to do so by law, or in response to a valid legal request such as a subpoena, court order, or government investigation. We may also share your information to protect our rights, property, or safety, or the rights, property, or safety of others.

c. Business Transfers

If Floorsmith Inc. is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and your rights in connection with it.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. This includes securing your personal information through encryption, secure data storage, and access controls.

However, no data transmission over the internet or mobile networks can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.

6. Your Privacy Rights

Depending on your location, you may have certain privacy rights, including:

  • Access and Rectification: You can request access to or correction of the personal information we hold about you.

  • Deletion: You may request that we delete your personal information, subject to certain legal or contractual obligations.

  • Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

  • Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time, including opting out of marketing or SMS communications.

To exercise any of these rights, please contact us at the information provided below. We will respond to your request in accordance with applicable laws.

7. Managing Your SMS Preferences

You can manage your preferences for SMS communications in the following ways:

  • Opt-In/Opt-Out: You will only receive SMS communications from Floorsmith Inc. if you have opted in. You can opt out of receiving SMS messages at any time by replying "STOP" to any message.

  • Support: If you need assistance with managing your SMS preferences or have concerns about the content of any SMS communication, please contact us at [Insert Contact Email].

8. Third-Party Links

Our website or services may contain links to third-party websites or services that are not controlled or operated by Floorsmith Inc. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing them with your personal information.

9. Children's Privacy

Floorsmith Inc. does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13 without verifiable parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this page periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Floorsmith Inc.
Legal Department
+ 1 (833) 469-3838